Moosoo Service & Repair

Do you need support with your Moosoo cordless vacuum cleaner?

Below you will find helpful tips and information regarding service and repairs for your Moosoo cordless vacuum cleaner. Often, the most efficient approach during the manufacturer's warranty period is to contact the manufacturer directly. Their service and support teams are available to assist you quickly and easily. The enclosed user manual contains valuable information and helpful instructions on settings, operation, technical specifications, installation, and more. Minor issues can often be resolved this way.

Service and repair of your Moosoo device within the manufacturer's warranty

In many situations, issues or questions can be resolved through remote support. You can contact NIVAROQ's experienced service team, who will be happy to assist you.

E-mail: office@nivaroq.com

Important NOTE:
Please attach the purchase invoice and a detailed description of the fault to the email.

Please attach your purchase receipt and a detailed description of the fault to your email. Even in the case of a repair, please contact our customer service to arrange free return shipping of the device. Please also note that we charge an additional processing fee of €25 for packages sent without prepaid postage.

Service and repair outside of the manufacturer's warranty

Repairs and cost estimates after the warranty period has expired

NIVAROQ devices typically come with a 2-year warranty (from the date of purchase).

If you send your product in for inspection and possible repair after the warranty period has expired, a cost estimate fee of €50–70 will be charged. You are responsible for these costs even if your product is subsequently not repaired or is beyond repair.